# WHAT WE DO

# Our Services.

MBC operates one of the most modern, sophisticated, technology-driven public bus transport systems in the world, providing a network of routes across Makkah City, one the busiest and most popular tourist destinations in the Middle East, and where millions of Muslims come every year to perform Hajj and Umrah. Our network of 12 routes and 450 bus stops, provides Makkah City’s citizens, residents, commuters and tourists with comfortable, affordable and convenient bus travel, 24 hours a day, 7 days a week.

# The MBC Fleet.

MBC benefits from having one of the most modern bus fleets in the world, and each one of our 400 buses offers passengers a unique travel experience, featuring:

The ultimate in comfort and safety

Air conditioned and thermostatically controlled interiors

Low-floored access for easy boarding and alighting

Wheelchair and disabled access

Real-time on-board passenger information systems

Automated on-board information announcements for visually impaired passengers

Free Wi-Fi

On-board CCTV security system

# BUS ROUTES & SCHEDULES

MBC operates 12 different bus routes across the whole of Makkah City, with a total of 450 Bus Stops where passengers can board and alight. The services run seven days a week, 24 hours a day, with schedules set seasonally to meet expected demand.

# ONLINE CUSTOMER
SUPPORT & SERVICES

Our customer experience is supported by a range of online ticketing and information services, available through a dedicated passenger website and via IOS and Android mobile apps. Our online services include:

Ticketing

Journey Planning

Applications for Concession Cards & Discounts

Lost & Found Information

# OFFLINE CUSTOMER
SUPPORT & SERVICES

MBC also has a range of offline support services to enhance customer experience, including:

Over 1,000 Ticket Sales Points across the Kingdom

12 dedicated Service Centers

24/7 Customer Service Call Center (920066123)

Park & Ride locations across Makkah City

Real Time Information Systems at all bus stops

Network of selected closed, air-conditioned bus stops

Solar Powered Bus Stops

Lost & Found Office

# OPERATIONAL SUPPORT

## MBC BUS DEPOT

Operating a fleet of 400 buses 24 hours a day, 7 days a week, requires highly specialized operational and management support and the nucleus of the MBC fleet’s operational support is its 100,000 sqm Bus Depot, which includes the Operational Control Center, Maintenance Facilities, and Fuel Stations. The support teams include:

• 200 technical, operational, maintenance and management personnel
• 1,100 qualified bus drivers

## MBC OPERATIONAL CONTROL CENTER

The operational teams track and monitor all buses in real-time and can communicate directly with drivers using the on-board VOIP system. The teams can adjust service schedules and departures in real time, to maximize both service efficiency and customer experience, using data from the on-board Automated Passenger Counting Sensors.

## MAINTENANCE & REPAIR

MBC’s highly skilled maintenance teams operate 24/7, delivering planned and reactive servicing and maintenance to keep the bus fleet in optimum condition.

## DRIVER TRAINING SIMULATOR

MBC’s bus drivers receive advanced training in the company’s state-of-the-art Driving Simulator which, like an aircraft simulator, allows instructors to put drivers through a number of driving experiences, including unexpected bad weather and vehicle failures.