# WHAT WE DO

# OUR SERVICES.

MBC operates one of the most modern, sophisticated, technology-driven public bus transport systems in the world, providing a network of routes across Makkah City, one the busiest and most popular tourist destinations in the Middle East, and where millions of Muslims come every year to perform Hajj and Umrah. Our network of 12 routes and 450 bus stops, provides Makkah City’s citizens, residents, commuters and tourists with comfortable, affordable and convenient bus travel, 24 hours a day, 7 days a week.

# THE MBC FLEET

MBC benefits from having one of the most modern bus fleets in the world, and each one of our 400 buses offers passengers a unique travel experience, featuring:

- The ultimate in comfort and safety

- Air conditioned and thermostatically controlled interiors

- Low-floored access for easy boarding and alighting

- The ultimate in comfort and safety

- Wheelchair and disabled access

- Real-time on-board passenger information systems

- Automated on-board information announcements for visually impaired passengers

- Free Wi-Fi

- On-board CCTV security system

# BUS ROUTES &
SCHEDULES.

MBC operates 12 different bus routes across the whole of Makkah City, with a total of 450 Bus Stops where passengers can board and alight. The services run seven days a week, 24 hours a day, with schedules set seasonally to meet expected demand.

# ONLINE CUSTOMER
SUPPORT & SERVICES .

Our customer experience is supported by a range of online ticketing and information services, available through a dedicated passenger website and via IOS and Android mobile apps. Our online services include:

##### Ticketing

##### Journey Planning

##### Applications for Concession Cards & Discounts

##### Lost & Found Information

# offline CUSTOMER
SUPPORT & SERVICES .

MBC also has a range of offline support services to enhance customer experience, including:

##### 1,000 +

Ticket Sales Points across the Kingdom

##### 12

dedicated Service Centers

##### 24/7

Customer Service Call Center

##### Park & Ride

locations across Makkah City

##### Real Time

Information Systems at all bus stops

##### Network

of selected closed, air-conditioned bus stops

##### Solar Powered

Bus Stops

##### Found Office

Lost & Found Office

# OPERATIONAL SUPPORT .

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Operating a fleet of 400 buses 24 hours a day, 7 days a week, requires highly specialized operational and management support and the nucleus of the MBC fleet’s operational support is its 100,000 sqm Bus Depot, which includes the Operational Control Center, Maintenance Facilities, and Fuel Stations. The support teams include:

- 200 technical, operational, maintenance and management personnel

- 1,100 qualified bus drivers

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The operational teams track and monitor all buses in real-time and can communicate directly with drivers using the on-board VOIP system. The teams can adjust service schedules and departures in real time, to maximize both service efficiency and customer experience, using data from the on-board Automated Passenger Counting Sensors.

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MBC’s highly skilled maintenance teams operate 24/7, delivering planned and reactive servicing and maintenance to keep the bus fleet in optimum condition.

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MBC’s bus drivers receive advanced training in the company’s state-of-the-art Driving Simulator which, like an aircraft simulator, allows instructors to put drivers through a number of driving experiences, including unexpected bad weather and vehicle failures.